Shipping

We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Unfortunately we are also unable to change your shipping address from a domestic US address to an International address, or from an International address to a domestic US address. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

Use this text to answer questions in as much detail as possible for your customers.

Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

So sorry for the issue! You should still be able to update your address on the USPS website! If your package returns to us due to an incorrect address, it will be cancelled and refunded; you will be notified if this happens.

No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!

Unfortunately, no. Once an order is placed, you are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!

Shipping within the continental United States is a flat rate of $5.99 USD. Domestic orders over $25 USD are eligible for free shipping!

For international shipping, there is a flat rate of $14.95 USD. International orders over $50.00 USD are eligible for free shipping!

All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Pinne Beauty order and/or shipping total. Pinne Beauty is not responsible for fees associated with import. All fees must be paid by the parcel recipient.

Please note, Pinne Beauty is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.

We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking  HERE with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!

Oh no! Please email our Customer Care team by clicking  HERE within 14 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap! **Discontinued items will be issued store credit for the amount paid. 

We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking  HERE with your order number, a picture of the incorrect items you received, and a picture of the packing slip with the stamped initial visible. Please note that all order issues must be reported within 14 days of delivery. We will get back to you asap! **Discontinued items will be issued store credit for the amount paid. 

Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

Returns and exchanges

Unfortunately, due to the low cost nature of our products, we are unable to offer refunds, returns, or exchanges. All sales are final. Pinne Beauty reserves the right to refuse any returns at any time.

Oh no! If your package is determined to be undeliverable by USPS, it will be returned to our HQ. Once we physically receive your package and confirm that it was undeliverable, we will issue a full refund for your order. You will be notified when this happens! Unfortunately, we are unable to reship orders that are returned to us.

If you return your order to us:

Unfortunately, due to the low cost nature of our products, our return policy does not offer returns! All sales are final.

If you choose to return your order to us, the order will be refused at our HQ once it is determined to be an unauthorized return.

If your package was returned to us by USPS:

We’re so sorry to hear that your babies are coming back to us! Unfortunately, we are unable to reship a package that is determined to be undeliverable by USPS. We are also unable to provide more detailed information as to why your order was returned by USPS.

You can use your tracking number to estimate when your package will return to us. We will issue a refund once we physically receive your order back at our HQ and confirm that your package was undeliverable. If you would like to purchase the same items, you will need to place another order. We apologize for any inconvenience this may cause!

Unfortunately, due to the low cost nature of our products we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause!

We’re so sorry to hear that you are unhappy with your products! Unfortunately, due to the low cost nature of our products we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause!